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Privacy Policy

Shruti Mouli Coaching

Last Updated: 8 February 2026


Who We Are

Shruti Mouli Coaching (ABN: 93 688 163 251) is a business coaching service based in Melbourne, Victoria, Australia.

Our website address is: https://www.shrutimoulicoaching.com.au
Contact email: info@shrutimoulicoaching.com.au
Phone: +61 434 570 762

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What Information We Collect and Why

We only collect information that's necessary to provide our services and communicate with you. Here's what we collect and why:

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Contact Information

What we collect:

  • Name

  • Email address

  • Phone number

  • Business/work details (if you provide them)

 

Why we collect it:

  • To respond to your enquiries

  • To send you information you've requested (guides, checklists, resources)

  • To communicate about coaching sessions or programmes

  • To send you updates about our services (only if you've opted in)

 

How we collect it:

  • Contact forms on our website

  • Email correspondence

  • Phone calls

  • Booking systems (Calendly)

  • Meta Instant Forms (Facebook/Instagram ads)

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Payment Information

What we collect:

  • Billing name and address

  • Payment method details (processed securely through our payment provider)

 

Why we collect it:

  • To process payments for coaching services

 

How we store it:

  • We don't store your credit card details on our servers

  • Payment processing is handled by secure third-party providers (e.g., Stripe, Square, or your bank)

  • We only retain transaction records required for accounting and tax purposes

 

Website Usage Data

 

What we collect:

  • IP address

  • Browser type

  • Pages visited

  • Time spent on pages

  • Referring website

 

Why we collect it:

  • To understand how people use our website

  • To improve website performance

  • To identify technical issues

 

How we collect it:

  • Google Analytics (or similar analytics tools)

  • Server logs

  • Cookies (see Cookie Policy below)

 

Marketing and Communication Data

 

What we collect:

  • Email open rates

  • Link clicks

  • Form submissions

  • Ad interactions (if you've clicked on our Meta ads)

 

Why we collect it:

  • To improve our marketing effectiveness

  • To understand what content is useful to you

  • To ensure we're not sending you irrelevant information

 

How we collect it:

  • Email marketing platform (e.g., Mailchimp, ConvertKit, or similar)

  • Meta Pixel (Facebook/Instagram tracking)

  • Website analytics

 

How We Use Your Information

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We use your information to:

  1. Provide services - Deliver coaching, send resources, schedule sessions

  2. Communicate with you - Respond to enquiries, send updates, provide support

  3. Improve our business - Understand what's working, fix what's not

  4. Comply with legal obligations - Keep records for tax and business purposes

  5. Marketing - Send you relevant information about our services (only if you've opted in)

 

We will never:

  • Sell your information to third parties

  • Share your information without your permission (except where required by law)

  • Send you marketing emails unless you've explicitly agreed to receive them

  • Use your information for purposes you haven't consented to

 

Who We Share Your Information With

 

We only share your information when necessary:

Service Providers

 

We use trusted third-party tools to run our business:

  • Email marketing platforms (e.g., Mailchimp, ConvertKit)

  • Payment processors (e.g., Stripe, Square)

  • Booking systems (e.g., Calendly)

  • Website hosting (e.g., Wix)

  • Accounting software (e.g., Xero, MYOB)

  • Customer relationship management (CRM) systems

 

These providers only have access to the information needed to perform their specific functions and are contractually obligated to keep your data secure.

 

Legal Requirements

We may disclose your information if:

  • Required by law

  • Necessary to protect our legal rights

  • Requested by law enforcement or regulatory authorities

 

Your Rights

 

Under Australian privacy law, you have the right to:

Access Your Information

You can request a copy of the personal information we hold about you.

 

Correct Your Information

If your details change or are incorrect, let us know and we'll update them.

 

Delete Your Information

You can request that we delete your information. We'll comply unless we're legally required to keep it (e.g., for tax purposes).

 

Opt Out of Marketing

You can unsubscribe from marketing emails at any time by:

 

Object to Processing

You can object to how we use your information in certain circumstances.

 

Lodge a Complaint

If you're not happy with how we've handled your information, you can:

  1. Contact us directly at info@shrutimoulicoaching.com.au

  2. Lodge a complaint with the Office of the Australian Information Commissioner (OAIC): www.oaic.gov.au

 

How We Protect Your Information

 

We take data security seriously:

  • Website uses SSL encryption (HTTPS)

  • Secure password-protected systems

  • Regular software updates

  • Access restricted to authorized personnel only

  • Secure backup systems

 

However, no system is 100% secure. While we do our best to protect your information, we can't guarantee absolute security of data transmitted over the internet.

 

How Long We Keep Your Information

 

We keep your information for as long as necessary:

  • Active clients: Duration of coaching relationship + 7 years (for tax/legal compliance)

  • Email subscribers: Until you unsubscribe

  • Enquiries: 2 years (in case you come back)

  • Payment records: 7 years (Australian tax law requirement)

  • Website analytics: 26 months (Google Analytics default)

 

After these periods, we securely delete or anonymize your information.

 

Cookies

Our website uses cookies to improve your experience.

 

What Are Cookies?

Small text files stored on your device when you visit our website.

 

What Cookies We Use:

  • Essential cookies: Make the website function properly (e.g., remembering your language preference)

  • Analytics cookies: Help us understand how people use our site (e.g., Google Analytics)

  • Marketing cookies: Track ad performance and show relevant ads (e.g., Meta Pixel)

 

How to Control Cookies:

You can disable cookies in your browser settings. Note that disabling cookies may affect website functionality.

 

Learn more:

  • Chrome: chrome://settings/cookies

  • Firefox: support.mozilla.org/en-US/kb/cookies

  • Safari: support.apple.com/en-au/guide/safari/manage-cookies

 

Third-Party Links

Our website may contain links to external websites (e.g., social media, resource providers, partner sites).

Important: We're not responsible for the privacy practices of these external sites. When you leave our website, we encourage you to read the privacy policy of any site you visit.

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Children's Privacy

Our services are not intended for anyone under 18 years of age. We don't knowingly collect information from children. If you believe we've collected information from a child, please contact us immediately.

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International Data Transfers

Your information is primarily stored in Australia. However, some of our service providers (e.g., email platforms, website hosting) may store data on servers outside Australia, including the United States.

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We only use providers that comply with international data protection standards and ensure your data is protected regardless of where it's stored.

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Changes to This Privacy Policy

We may update this privacy policy from time to time. When we do:

  • We'll update the "Last Updated" date at the top

  • If changes are significant, we'll notify you by email or website notice

  • Continued use of our services after changes means you accept the updated policy

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Meta (Facebook/Instagram) Advertising

If you've interacted with our ads on Facebook or Instagram:

 

What Meta collects:

  • Ad clicks and interactions

  • Form submissions through Instant Forms

  • Website visits (if you've clicked through from an ad)

 

How Meta uses this data:

  • To show you relevant ads

  • To measure ad performance

  • To create similar audiences for advertising

 

Your choices:

  • You can opt out of personalized ads in your Facebook/Instagram settings

  • You can clear cookies in your browser

  • Learn more: facebook.com/privacy/explanation

 

What we receive from Meta:

  • Basic contact information you submit through Instant Forms

  • Aggregated performance data (e.g., how many people clicked our ad)

  • We do NOT receive access to your private Facebook/Instagram content

 

Email Marketing

If you've subscribed to our email list:

 

What you can expect:

  • Updates about our coaching programmes and services

  • Free resources, guides, and tips

  • Occasional promotional emails

 

What you won't get:

  • Daily spam

  • Emails from other companies (we don't sell our list)

  • Irrelevant content we think you don't care about

 

How to unsubscribe:

 

Contact Us

If you have questions about this privacy policy or how we handle your information:

Email: info@shrutimoulicoaching.com.au
Phone: +61 434 570 762

We'll respond to privacy enquiries within 5 business days.

 

Compliance

This privacy policy complies with:

  • Australian Privacy Act 1988

  • Australian Privacy Principles (APPs)

  • Spam Act 2003

  • General Data Protection Regulation (GDPR) - for any EU visitors

 

Shruti Mouli Coaching
ABN: 93 688 163 251
Melbourne, Victoria, Australia

© 2026 Shruti Mouli Coaching. All rights reserved.

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Note: This privacy policy is written in plain English because we believe you shouldn't need a law degree to understand how your information is used. If anything is unclear, please contact us.

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